MDL Plumbing Services
0459 638 376

MDL Plumbing Services

Plumbing services we offer

Client Disclaimer

The client hereby disclaims any right to rescind, cancel the contract, sue for damages or claim restitution arising out of any misrepresentation made to him/her by any servant or agent of MDL Plumbing Services. The client acknowledges that he/she buys the services of MDL Plumbing Services relying solely upon his/her own skill and judgment.

MDL Plumbing Services shall not be bound by nor be responsible for any term, condition, representation or warranty other than the warranty given by the manufacturer, which shall be personal to the client and shall not be transferable to any subsequent client.

Underground Services

The client will indemnify MDL Plumbing Services and keep MDL Plumbing Services indemnified against any liability, loss, claim or proceeding of any kind (whether arising under statute or common law) arising from services, which are buried or unseen being disturbed or damaged.

MDL Plumbing Services will not be liable for any repair work, and any repair work required will be paid at the client’s expense. Such liability, loss, claim or proceeding includes but is not limited to:

  • Damage to the property, real or personal
  • Death or personal injury
  • Consequential or economic loss of any kind

Rock and Filled Ground

  • Unless specifically included in written quotes and/or estimates, rock excavation, dewatering or supportive work such as pier and beams for filled or made-up ground will be charged out as a variation to the original price. Quotation is based on the excavation of clean soils only unless otherwise stated in writing.
  • Existing soils shall be returned to excavated areas where possible and the ground shall be left filled.
  • Landscaping and concrete works are not included in quotation unless specified in writing. All concrete, paving and landscape works, including shrub/plant and lawn replacement, will be treated as a variation as set out in 2.5 of this document.

Drains and Sewers

  • The client understands that the presence of plant/tree root growth and/or blockages generally indicates damaged pipes. Additionally, the client agrees that blocked drains, sewer pipes and storm water lines cannot be permanently fixed by simply removing “plant/tree root growth” or cleaning the drain. Therefore, no warranty is provided in relation to future blockages regardless of time frame reoccurring, whether in the same location or other drainage/sewer lines within the same property.
  • The client acknowledges that closed-circuit television (CCTV) is a specialised piece of equipment, which may be used at MDL Plumbing Services’ sole discretion in an attempt to identify the source of the blocked drain.
  • Should CCTV equipment be used, the client acknowledges that additional charges will be imposed. The client acknowledges that a high-pressure water jetter is a specialised piece of equipment, which may or may not be used at MDL Plumbing Services’ sole discretion in an attempt to clear and/or clean the blocked drains, sewer pipes and storm water service. Should high-pressure water jetting equipment be used, the client acknowledges that additional charges will be imposed.
  • Should any plumber’s equipment become lodged or damaged in the customer’s drain, it will be removed and/or repaired at the client’s expense (includes materials, parts and labour). Monetary compensation to the total replacement of same or higher quality value will become payable to MDL Plumbing Services immediately.

Dispute Resolution

  • If a dispute arises between the parties to this contract, either party shall send to the other party a notice of dispute in writing, adequately identifying and providing details of the dispute. Within seven days after the service of a notice of dispute, the parties shall confer at least once to attempt to resolve the dispute.
  • At any such conference, each party shall be represented by a person having authority to agree to a resolution of the dispute. In the event that the dispute cannot be resolved, either party may refer such dispute to arbitration by further notice in writing delivered or sent by certified mail to the other party.
  • Any arbitration shall be referred to the NSW Civil and Consumer Tribunal (NCAT). The client and MDL Plumbing Services shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the works.
  • The client shall obtain (at the expense of the client) all licenses and approvals that may be required for the works (councils or other governing agents).
  • The client agrees that the site will comply with any occupational health and safety laws relating to building/construction sites and any other relevant safety standards or legislation.

Compliance With Laws

  • Where MDL Plumbing Services have designed or drawn goods for the client, the copyright in those designs and drawings shall remain vested in MDL Plumbing Services and shall only be used by the client at the discretion of MDL Plumbing Services and with written consent to do so.
  • Only credit card and cash payments are accepted. The client must give permission to MDL Plumbing Services to carry out transactions over the phone using his/her credit card details for the value of the invoice amount or as per payment arrangement (i.e. deposit or progress payments).


  • Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lockout, industrial action, fire, flood, drought, storm or any other event beyond the reasonable control of either party.
  • MDL Plumbing Services does not accept any responsibility for damage to property during works being carried out.
  • MDL Plumbing Services shall not be held liable for any delays or for work not being completed due to weather conditions, shortage of labour hire, machinery or materials outside the direct control of Pipe Pro Plumbing & Gas Fitting.
  • In the event of any breach of this contract by MDL Plumbing Services, the remedies of the client shall be limited to damages. Under no circumstances shall the liability of MDL Plumbing Services exceed the price of the goods.